Operating Hours:
We’re open Monday to Friday, 9 AM – 6 PM. We take a break on weekends and public holidays.

Order Processing:
Orders are processed during our working hours. If you place an order after 3 PM, don’t worry—we’ll handle it the next business day.

Payment Methods:
We accept credit cards, e-wallets, and bank transfers. For now, we don’t offer cash on delivery. Payments are processed securely via Stripe, making checkout easy and safe.

Double-Check Your Cart:
Before checking out, please make sure your order is just the way you want it. We can’t make changes once the payment goes through.

Order Confirmation:
Once your order is placed, you’ll receive a confirmation email with your invoice.

Cancellations:
Unfortunately, once an order is paid for, it can’t be canceled. However, if a product is unavailable, we’ll call you with an alternative or give you the option to cancel.

Standard Delivery:
We deliver within Klang Valley, and it usually takes 1-3 working days. Standard delivery costs RM 13.

Free Delivery:
Spend RM 300 or more, and your delivery is on us!

Same-Day Delivery:
Need it today? For RM 20, we’ll get it to you on the same day if you order before 3 PM (weekdays only).

Where We Deliver:
Right now, we only deliver within Klang Valley. If you’re unsure whether we can reach you, just ask!

Delivery Notifications:
We’ll send you a text before delivery so you can be ready.

Delivery Responsibility:
Wine needs a little extra care, so please make sure someone is available to receive the order. We can’t be responsible for any damage or loss once the wine is delivered.

Corporate Gifts:
Looking for something special for your clients? We offer customizable corporate gift packages. Reach out to us to discuss.

Personal Gifts:
Want to add a personal touch? You can include a message with your gift. Gift orders usually take 1-3 working days to process.

Scheduled Deliveries:
You can schedule your gift delivery for a specific date. Just leave a note when you order or contact us directly.

Where’s the Wine From?:
All our wines come from licensed importers and are fully taxed according to Malaysian law.

How We Store It:
Our wines are kept in a temperature-controlled warehouse, ensuring they stay in perfect condition until they reach you.

If We Run Out:
If the wine you ordered is unavailable, we’ll give you a call to suggest a similar option or let you cancel the order.

Final Sales:
All sales are final once payment is made.

Defective Products:
If your wine arrives spoiled or damaged, don’t worry! Snap a photo and contact us, and we’ll arrange for a replacement.

Refund Process:
Refunds take 7-14 days to process and will be issued to your original payment method. If you’d prefer, we can arrange an exchange instead.