What are your operating hours?

9am - 6pm daily, except public holiday and weekends

When will my order be processed?
Orders are processed during our working hours. For same-day delivery, place your order before 3 PM.

Orders placed after 3 PM or on weekends/public holidays will be processed the next working day.

Who is Gato?
Gato is an online wine shop and delivery service that brings wines straight to your door. We believe in making wine discovery fun, accessible, and hassle-free.

What payment methods do you accept?
We accept credit & debit card and Apple Pay. Unfortunately, we don’t offer cash on delivery at the moment.

Can I change my order after placing it?
We recommend double-checking your cart before checkout, as we can’t make changes once the order is completed.

Will I receive a confirmation after placing my order?
Yes, you’ll receive an email with your order details and invoice once the purchase is confirmed.

What happens if my order is delayed?
We aim to deliver within 3 working days, but if there’s any delay, we’ll call you to arrange an alternative.

How can I track my order?
You may contact us on WhatsApp, or send us a DM on Instagram.

What if I’m not home when my delivery arrives?
Leave a message with delivery instructions, and make sure someone is available to receive the order. Since wine is sensitive to temperature and sunlight, we aren’t responsible for any damage or loss after delivery.

Do you offer corporate gifting options?
Yes, we do! We offer customizable corporate gifts. Just get in touch with us for more details.

Can I add a personal message to my gift?
Absolutely! You can include a personalized message when you place your gift order.

Can I schedule a gift delivery for a specific date?
Yes, you can! Just leave a note at checkout or contact customer service to set a delivery date.

Do you offer corporate gifting options?
Yes, we do! We offer customizable corporate gifts. Just get in touch with us for more details.

Can I add a personal message to my gift?
Absolutely! You can include a personalized message when you place your gift order.

Can I schedule a gift delivery for a specific date?
Yes, you can! Just leave a note at checkout or contact customer service to set a delivery date.

What are your delivery options?

• Standard Delivery: 1-3 working days within Klang Valley for RM 15.

• Free Delivery: Free shipping for orders of minimum RM220.

• Same-Day Delivery: RM 20 flat rate for orders placed before 3 PM on working days.

Do you deliver outside Klang Valley?
Currently, we only deliver within Klang Valley. Feel free to ask if you’re unsure about your area!

Can I pick up my order?
We don’t offer self-pickup right now, but we’re working on it!

What should I do if I receive the wrong wine or a damaged bottle?
Just take a photo and contact our customer service team. We’ll arrange for a replacement right away.

How long do I have to report a spoiled wine?
The sooner, the better! If your wine arrives damaged or spoiled, please contact us immediately with a photo. A replacement of refund will be will be offered after our inspection.

How long does it take to process a refund?
Refunds typically take 7-10 days to process and will be credited back to your original payment. If you prefer, we can exchange the wine for you.